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Live Platform Guide for Professional Services
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Overview
Live Platform Installation
Upgrading UMP 365
Setup Live Platform Server
Operation Center Portal Setup
Operation Center Portal
Microsoft Teams Direct Routing
Microsoft Operator Connect
Operator Connect Setup
Setup UMP 365
Operator Connect
Day Two Management using the Multitenant Portal
Opening UMP Page
Tenants Global View
Open Qualify Leads Page
Upload Numbers
Adding Comments
Upgrading Customer to Operator Connect Pro
Exporting to CSV
Viewing Actions Journal (Lead History) for Customer Lead
Delete Customer Service
Open Number Management Page
Manage Calling Profiles
Monitoring
Configuration
Day Two Management using the Service Portal
Operator Connect Service User Permissions
REST API Interface
Troubleshooting
SQL Server Configuration
Hybrid Entities
Live CX
Zoom Phone Provider Exchange
Device Manager
Meeting Insights
Interaction Insights
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Delete Customer Service
You can delete a customer from the All Services screen.
➢
Do the following:
1.
Select the desired lead, click…., and then choose
Delete Customer
.
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